Privacy Policy

Last Updated: November 11, 2024

1. Introduction

True North Programs ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a contact form through our website
• Subscribe to our communications
• Participate in our programs or initiatives
• Visit our website (through cookies and similar technologies)

The types of personal information we may collect include:

• Name and contact information (email address, phone number)
• Province or territory of residence
• Communications you send to us
• Technical information (IP address, browser type, device information)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and communicate with you
• To provide information about our programs and initiatives
• To improve our website and services
• To comply with legal obligations
• For any other purpose with your explicit consent

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements. We may also disclose your information when required by law or to protect our rights and safety.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under PIPEDA, you have the right to:

• Access your personal information that we hold
• Request corrections to inaccurate or incomplete information
• Withdraw your consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: